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Jack Lavington
National General Manager – Treatment & Transfer
Veolia Environmental Services – October 2011

Over the last four years, Veolia Environmental Services has engaged with PsychaLogica on a number of training programmes and assessment processes with the aim of improving both the safety & environmental performance and safety leadership behaviour within our business lines.

We have employed the services of PsychaLogica at many different levels within our organisation, delivering these programmes both to our senior management and executive teams, as well as our operational employees.
The bulk of activities have been with regard to improving Quality, Health, Safety and Environment (QHSE) leadership behaviours and has concentrated on influencing the behaviour of our managers and the impact they can have personally on their own and other business lines performance.

We have also utilised the services of PsychaLogica and their wider team on site specific issues. These bespoke training packages have been designed with the business and have concentrated on both personal responsibility with regard to safety and more practical and technical areas of improvement within that practical business line.
PsychaLogica have been able to deliver a bespoke package which is relevant and applicable to our business and safety situations, thus ensuring buy-in and understanding are at a high level.

We have seen accident rates and Lost Time Incidents (LTIs) fall by fifty per cent over the last two years and our compliance performance has steadily improved over this period too. More importantly, the subject of QHSE is more confidently embedded within our management ethos.

The training we have received from PsychaLogica has been of an excellent quality and consistently delivered with the same level and focus on quality from our first training session to the most recent one.

I would have no hesitation whatsoever in recommendation PsychaLogica as a training partner.