Organisations need to learn and adapt to the changing situation in which they operate if they are to survive. For safety, environment and quality, the emphasis on learning has critical importance in the context of understanding why things go wrong. Lessons learned are important – but this depends upon first understanding why things go wrong or nearly go wrong. Not a simple task – but simple explanations are attractive. We help you to understand human bias and how this can seriously affect how you learn. The learning challenge is a significant one – and the evidence provided by recurring incident types suggest that the approach to learning may be limited.
Are you satisfied that you are collecting meaningful data and making good sense of it?